Do I look like an idiot??

Last Friday Ashley and I went to the Verizon store. Her phone, which she's had for about a year, wouldn't hold a charge. We'd already been there a month ago, and they sold us a new battery for it. Still wasn't holding a charge very well and it was getting irritating to her and me, since I could never get ahold of her. So we go into the store and tell the lady that we probably needed to buy a new phone. She checks our contract and she has another guy (who actually sold me the phone and contract last year) come out and tell me that since the warranty is expired (imagine this, it expired 2 days before!) and since we weren't due for an upgrade yet, they could sell us the same phone for $50 or we could buy a different one for retail. We looked at retail prices. Anywhere from $150 to $300!!!! So because we are already Verizon customers, we were going to be screwed! We left, check at 2 different stores, were told basically the same thing (and that Verizon gets you that way) and left the mall pretty frustrated. Called up Eric to tell him.....he asked if I told the Verizon guy that it was "bleeping bull***t" and I said no....but I would have liked too. So he called the Verizon 800 number and talked to a gal there. Said he never even had to get nasty. She told him all the stores are independent dealers and they actually make their money selling phones at retail price. So she said she'd send us a new phone, same type, for free....not even charge the shipping costs since we'd been fed a line of crap. Guess what just came right as I started typing?? That's right, a new phone. Ashley will be so happy when she gets home!